If you are having issues with connecting from a Mac – using the syntax below, please follow these troubleshooting procedures. Note, please see this link for your specific hostname for your location. The notes below assume us1.hostedftp.com as the hostname just for the example syntax and may need to be replaced.
You can open the System Preferences page by clicking the Apple menu at the upper-left corner of the screen. This Apple help page provides further details: Proxy settings for MAC. Once these system preferences have been confirmed or updated, try the FTP link again to see if it works.
If the above does not work for access by using the syntax, move on to the FileZilla test below to connect to your Hosted~FTP~ account. The syntax is also included below for opening up in a “default folder” with the following credentials:
Default folder: Folder (optional)
Open FileZilla, and use the Site Manager to create a connection to the FTP. For a secure FTPS connection see the notes below and ensure that the User in Hosted~FTP~ has the Force FTPS/SFTP option checked on the Setup tab.
Advanced troubleshooting logs
If this test does not connect to the FTP site, create a log to send to our support team by completing the following